Privacy Policy

Last updated: June 6, 2026

The North Pole Company operates NorthPoleCompany.ca, including related information, content, features, tools, products, and services, in order to provide visitors and customers with an online shopping, gifting, and order fulfillment experience for Christmas gift baskets in Canada (the “Services”). This store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit this website, use the Services, make a purchase, place an order, send a Christmas gift basket to a recipient, use support or order tracking tools, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person, including a gift recipient.

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Recipient information, including a recipient’s name, delivery address, phone number, company name, building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a Christmas gift basket order.
  • Gift-message information, including personalized greeting messages, card messages, notes, sender names, recipient names, and other information you choose to include with an order.
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, billing information, and other payment details processed through Shopify or payment service providers.
  • Account information, including account login details, preferences, order history, saved addresses, and settings, where account features are available.
  • Transaction information, including products viewed, items placed in a cart, orders placed, order status, delivery options selected, order changes, cancellations, refunds, and past transactions.
  • Communications with us, including information provided through customer support inquiries, contact forms, support widgets, order tracking tools, delivery requests, and other communications.
  • Device and technical information, including information about your device, browser, network connection, IP address, cookies, identifiers, and similar technologies.
  • Usage information, including information about how you interact with this website, product pages, checkout, support tools, order tracking features, emails, and other Services.
  • Age or eligibility-related information, where required or appropriate for orders involving alcohol or other regulated products available where permitted.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you visit this website, create an account, place an order, provide recipient details, include a personalized greeting message, use checkout, contact customer support, or otherwise communicate with us.
  • Automatically through this website, including from your device, browser, cookies, pixels, analytics tools, or similar technologies.
  • From Shopify and other service providers that support website hosting, checkout, payments, order processing, analytics, fulfillment, delivery coordination, customer support, fraud prevention, and related Services.
  • From delivery partners, couriers, fulfillment providers, customer support providers, and technology service providers where needed to process, prepare, deliver, track, or support an order.
  • From partners, affiliates, or other third parties where permitted by law.

How We Use Personal Information

Providing and Improving the Services

We use personal information to operate this website, provide the Services, process payments, manage accounts, display products, support checkout, process orders, coordinate delivery, provide customer support, improve usability, and maintain the security and functionality of this website.

Order Fulfillment and Delivery

We use buyer and recipient information to prepare, coordinate, fulfill, deliver, track, and support Christmas gift basket orders across Canada. This may include using names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, order details, and gift-message information.

Gift Messages and Recipient Experience

When you choose to include a personalized greeting message with an order, we use that message to prepare and include it with the Christmas gift basket. Please avoid including sensitive personal information in gift messages unless it is necessary and appropriate for the recipient.

Alcohol and Regulated Products

Where Christmas gift baskets include alcohol or other regulated products where permitted, we may use personal information to help confirm eligibility, comply with applicable rules, support delivery requirements, or manage order restrictions.

Customer Support and Order Tracking

We use personal information to respond to inquiries, assist with orders, provide delivery updates, operate support tools, operate order tracking tools, address customer service issues, and communicate with you about your order or recipient delivery details.

Marketing and Advertising

We may use personal information for marketing, advertising, promotional communications, audience measurement, and related purposes where permitted by law and based on your communication preferences.

Security and Fraud Prevention

We use personal information to help authenticate transactions, protect accounts, process payments securely, detect fraud, prevent unauthorized activity, secure this website, and protect our business, customers, recipients, and service providers.

Legal and Business Purposes

We use personal information to comply with applicable laws, respond to valid legal process, keep business records, enforce terms and policies, resolve disputes, and support legitimate business operations.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, which provides ecommerce platform services that allow us to operate this website and provide checkout, payment, order, and related Services.
  • With payment processors, fraud prevention providers, technology providers, hosting providers, analytics providers, and other vendors that support this website and order processing.
  • With fulfillment providers, delivery partners, couriers, and logistics providers as needed to prepare, deliver, track, and support Christmas gift basket orders.
  • With customer support providers, support widget providers, order tracking providers, communication tools, and related service providers as needed to respond to inquiries and provide order assistance.
  • With business, advertising, or marketing partners where permitted by law.
  • With a recipient or recipient-side contact where reasonably necessary to coordinate delivery or address order-related issues.
  • When you direct, request, authorize, or consent to the disclosure of certain information.
  • With affiliates or within our corporate group where needed for business operations, fulfillment, support, reporting, or administration.
  • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
  • Where required or permitted by law, including to comply with legal obligations, respond to lawful requests, enforce terms, protect rights, prevent fraud, or protect the safety of users, recipients, service providers, or others.

Relationship with Shopify

This website is powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, support, secure, and improve the ecommerce platform and related services. Shopify may process personal information as a service provider to us and may also process certain information for its own purposes as described in Shopify’s applicable privacy documentation.

Cookies and Similar Technologies

This website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Services, remember preferences, support checkout, analyze website usage, improve functionality, prevent fraud, and support marketing or advertising where permitted by law.

You may be able to manage cookies through your browser settings. Some website features, including cart, checkout, account, or order-related functions, may not work properly if certain cookies are disabled.

Third-Party Websites and Links

This website may include links to websites, tools, apps, platforms, or services operated by third parties. If you follow links to third-party websites or use third-party tools, their privacy and security practices apply. We are not responsible for the privacy practices, content, or security of third-party websites or services that are not controlled by us.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us through the Contact Us page on this website.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of transmission, storage, processing, or electronic communication is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery and customer service, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, and support legitimate business operations.

Your Rights and Choices

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, transfer, restrict, or object to certain uses of your personal information. You may also have the right to withdraw consent where processing is based on consent, subject to legal or contractual restrictions.

To make a privacy-related request, please contact us through the Contact Us page on this website. We may need to verify your identity before responding to certain requests.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe instructions included in those emails. We may still send non-promotional messages related to your account, orders, delivery, customer support, order tracking, policy updates, or other transactions.

Recipient Privacy

If you provide personal information about a gift recipient, you are responsible for ensuring that you have the right to provide that information for the purpose of preparing, fulfilling, delivering, and supporting the order. We use recipient information only as reasonably necessary for order fulfillment, delivery coordination, customer support, legal compliance, and related business purposes.

International Transfers

We may transfer, store, or process personal information outside the province, territory, or country where you live, including through Shopify and other service providers. Where personal information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction.

Complaints

If you have a complaint about how we handle personal information, please contact us through the Contact Us page on this website. We will review and respond to privacy-related concerns where required or appropriate under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. The revised policy will be posted on this website with an updated “Last updated” date.

Contact

If you have questions about this Privacy Policy, need support with a privacy request, or want to contact us about how personal information is handled, please contact us through the Contact Us page on this website or by phone at 800-718-1981.