Accessibility

Last updated: June 6, 2026

Our Commitment to Accessibility

The North Pole Company is committed to making this website accessible and usable for as many people as possible, including individuals with disabilities. We believe visitors should be able to browse the website, learn about Christmas gift baskets, review delivery information, and place orders with reasonable ease.

We strive to improve the accessibility and usability of this website on an ongoing basis.

Accessibility Standards

Our goal is to align this website with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably possible.

Accessibility considerations are incorporated into our website design, development, and content practices, and we work to identify and address potential barriers as technology, website features, and accessibility standards evolve.

Ongoing Efforts

Accessibility is an ongoing process. We review this website and make updates intended to improve usability, including:

  • Improving keyboard navigation and screen reader compatibility where feasible
  • Supporting readable text, clear page structure, and appropriate heading use
  • Reviewing color contrast and visual clarity where reasonably possible
  • Supporting assistive technologies commonly used by website visitors
  • Reviewing new content, product information, and website features with accessibility in mind

Because this website may include dynamic content, seasonal updates, third-party tools, payment features, apps, or integrations, some content or functionality may not yet be fully accessible at all times.

Third-Party Content and Tools

Some features or content on this website may be provided by third parties, such as payment processors, embedded support tools, order tracking tools, delivery-related integrations, or website apps. While we encourage accessibility best practices from our service providers, we do not control all third-party content and cannot guarantee that every third-party feature will be fully accessible.

Assistance and Feedback

If you experience difficulty accessing any part of this website, or if you need assistance placing an order, selecting a Christmas gift basket, reviewing delivery information, using the support widget, using the order tracking widget, or finding information, we encourage you to contact us.

We welcome accessibility-related feedback and will make reasonable efforts to address accessibility concerns where feasible.

Contact Us

If you have questions about accessibility or need support using this website, please contact our customer service team through the contact methods listed on this website or by phone at 800-718-1981.

When contacting us about an accessibility issue, please include:

  • The webpage, product page, form, widget, or feature you were trying to access
  • A brief description of the issue you encountered
  • The assistive technology, browser, device, or operating system you were using, if applicable
  • Your contact information if you would like a response from our customer service team

Alternative Assistance

If a website feature is difficult to access, our customer service team can provide reasonable assistance where feasible, including help with Christmas gift basket information, delivery information, order-related questions, and general website support.

Continuous Improvement

The North Pole Company is committed to improving the accessibility of this website over time. Accessibility is an ongoing responsibility, and we will continue to review this website and make reasonable updates intended to improve the experience for all visitors.