FAQs

 

Placing an order with Smoothie Crates
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Placing an order with WoofCrates
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Placing an order with MeowCrates
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Placing an order with Beer & Grub
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Placing an order with Popping Amaizing
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Delivery & Shipping
Can You Ship To Multiple Locations?
Yes. We can ship directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Shipping charges would be calculated separately for each order to different addresses.
Do You Deliver On Weekends?
Deliveries on Saturdays & Sundays are available for addresses with our Local Delivery Zone ONLY as long as the order is placed before 11:00 AM EST on the preferred date of delivery, while orders being shipped outside of the local delivery zone are...
Do You Deliver Before Or After Hours?
Some deliveries can be delivered (pending on address) before and after hours. An additional charge will be applied to any order where special delivery service is to be performed, on a business day after 5:00 p.m. and before 8:00 a.m. (origin local time...
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Customizations
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business...
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Refunds & Returns
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds: change of minds option of taste (don't like what was...
My Shipment Arrived Damaged - What Do I Do?
If upon receiving your delivery you notice that a package is visibly damaged, we recommended that you inspect the package for damaged before signing for and accepting it, then make note of any product damaged to the delivery service. To process a damage...
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Ordering Information
Can I Add a Personal Message and Greeting Card to My Order? Is it Free?
Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card.  While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" ...
Can I Place My Order by Telephone, Chat or Email?
You can always place an order by telephone, email or by chat. All of these means of communication are secure.
Do You Send an Order Confirmation?
Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed.
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Delivery Services
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $60&...
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
How Long Does It Take To Process My Order? 
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested. 
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General Questions
Which Products Are Available Online?
A full range of our products are available online including thousands of upgrades and add-ons.
What Currency Is Used on Your Website?
All prices are in the currency of your country if your location can be determined.
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Substitutions & Out of Stock Products
What Happens If A Product or Item Is Out of Stock or Discontinued?
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...
Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...
How Quickly Should the Gourmet Foods in My Delivery be Eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
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Perishable Items
Shipping Fresh Fruit, Cakes & Baked Goods, Flowers, Fresh Cheese, Chocolate Dipped Strawberries & Other Perishables
Chocolate dipped strawberries, fresh cheese, fresh fruit, baked goods, and flowers are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have fresh fruit, fresh cheese & chocolate dipped...
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General Delivery Questions
Where Do You Deliver To?
We deliver to all cities across Canada, United States and most International destinations (except remote locations).  Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when...
What if No-One is At Home for a Delivery?
For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the...
How Do I Track My Order?
Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.
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Our Canadian Delivery Services
Our Delivery Services – To Recipients Anywhere in Canada
Our Delivery Services – To Recipients Anywhere in Canada   We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”. We are pleased to offer Free Delivery Services...
Our Express Services – Next Day Guaranteed
Our Express Guaranteed* Next Day Delivery Service to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear checkout on our website checkout. When next business ...
Our Express 9 AM Service
Our Express 9 AM Guaranteed* Delivery Service by 9 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 9:00 a.m. the next business day...
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